Why We Offer This Guarantee

We believe that everyone deserves access to high-quality e-bikes at competitive prices. As a leader in the e-bike market, we continuously monitor our competitors to ensure we’re offering fair and competitive pricing. However, if you happen to find a better deal, our Best Price Guarantee ensures you’ll always get the most value when shopping with ElectraMotion.

Our promise reflects:

• A commitment to fairness and transparency
• A focus on customer satisfaction and trust
• Our desire to make ElectraMotion your go-to destination for all things e-bikes

How It Works

1. Find a Lower Price: If you discover a lower price for an identical product offered by a competitor, make note of the details.
2. Submit Proof: Provide verifiable evidence of the competitor’s pricing, such as:
   • An online advertisement or screenshot showing the price
   • A dated invoice or quote from the competitor
   • A direct link to the product on their website
3. Verify Product Match: Ensure the product is the same in all key aspects, including:
   • Model number and specifications
   • Warranty and included accessories
   • Condition (e.g., brand new, not refurbished or open-box)
4. Submit Your Claim: Visit our Price Match form on our website and submit the required details along with the proof. Our team will review your claim promptly. Once approved, we’ll match the price or, in some cases, even provide a better offer as a gesture of goodwill.

Eligibility Criteria

To maintain fairness and clarity, the following criteria apply:

• The competitor’s product must be identical to the one we sell, including brand, model, and specifications.
• The competitor’s price must be current and verifiable at the time of the claim.
• The lower price must be offered by an authorized retailer and not part of a private sale or auction.
• The guarantee does not apply to promotional offers such as flash sales, bundled packages, or prices contingent on loyalty programs or memberships.

Why Choose ElectraMotion?

Our Best Price Guarantee is more than a promise; it’s part of our commitment to delivering the best e-bike shopping experience. When you shop with us, you’re not just getting competitive prices—you’re also gaining access to:

• Industry-leading customer support
• Expert advice from a knowledgeable team
• Flexible payment options and financing plans
• Comprehensive warranties on all products

Terms and Conditions

While we strive to make the price match process as simple as possible, some terms and conditions apply:

• The price match must be requested before purchase or within 7 days after purchase.
• Competitor prices must be in the same currency and include all applicable taxes and fees.
• The guarantee is limited to one price match per customer per product.

For full details, please review our complete Best Price Guarantee Policy available on our website.

How to Submit a Claim

1. Visit the Price Match section on our website.
2. Fill out the form with your details and attach proof of the competitor’s price.
3. Email us at [email protected] or call our support team for assistance.
4. Our team will validate the information and contact you within 48 hours with the outcome.

Our Commitment to Customer Satisfaction

At ElectraMotion, our customers come first. The Best Price Guarantee is one of the many ways we ensure that your experience with us is second to none. By choosing ElectraMotion, you’re not only investing in a top-quality e-bike but also joining a community that values integrity, fairness, and exceptional service.

If you have further questions about our Best Price Guarantee, feel free to contact us. Ride confidently, knowing you’ve received the best deal possible—only with ElectraMotion.