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Quiet Operation
Zero Emissions
Lower Costs
Instant Torque
Regenerative Braking
Advanced Technology
Longer Range
Charging Flexibility
Environmental Benefits
Quiet Operation
Zero Emissions
Lower Costs
Instant Torque
Regenerative Braking
Advanced Technology
Longer Range
Charging Flexibility
Environmental Benefits
Ride The Future of Transport
Frequently Asked Questions
At ElectraMotion, we are committed to providing all the information you need to make an informed decision about purchasing and maintaining your e-bike. Here are the answers to some frequently asked questions. If you have additional queries, feel free to reach out to our Help Center or contact our support team.
What types of e-bikes do you offer?
We offer a comprehensive range of e-bikes tailored to suit different needs and lifestyles, including:
- Urban/Commuter Bikes: Ideal for city dwellers and daily commuters, designed for navigating traffic and short-distance travel.
- Mountain Bikes: Built for rugged terrains with robust frames, powerful motors, and off-road tires.
- Trekking/Touring Bikes: Perfect for long-distance travel, featuring extended battery life and luggage rack options.
- Folding Bikes: Compact and portable, great for commuters who combine cycling with public transportation.
- Cargo Bikes: Ideal for transporting goods or children, suitable for families and small businesses.
How long does the battery last?
Battery life varies by model, terrain, and riding style. General ranges include:
- Urban/Commuter Bikes: 60–100 km on a single charge.
- Mountain Bikes: 50–80 km for off-road conditions.
- Trekking/Touring Bikes: Up to 120 km for extended journeys.
- Folding Bikes: 40–80 km based on usage.
Tips: Use eco-mode, keep your battery charged, and maintain optimal bike conditions for longer battery life.
Do you ship internationally?
Yes, we ship to select international destinations. Key details include:
- Shipping Costs: Calculated based on size, weight, and destination.
- Delivery Time: 7–14 business days.
- Customs & Duties: Customers are responsible for import taxes and fees.
What is the warranty on your bikes?
We provide a minimum 2-year warranty for the motor, battery, and frame. Wear-and-tear components are excluded unless defective. For claims, contact support with proof of purchase.
Do your e-bikes require regular maintenance?
E-bikes need regular maintenance for optimal performance. Key tips include:
- Charge the battery regularly without over-discharging.
- Check tire pressure and brakes frequently.
- Clean the bike and lubricate the chain to prevent rust.
- Schedule professional servicing every 6–12 months.
Can I upgrade my e-bike components?
Yes! Popular upgrades include higher-capacity batteries, advanced displays, and suspension systems. Contact us for compatibility advice.
How environmentally friendly are e-bikes?
E-bikes are an excellent eco-friendly alternative to cars, reducing carbon footprints. Our bikes are designed with sustainability in mind, using recyclable materials wherever possible.
Are your e-bikes beginner-friendly?
Absolutely! Many models feature step-through frames, intuitive controls, and pedal-assist modes, making them ideal for first-time riders.
What accessories do you offer?
We provide accessories to enhance your ride, including helmets, lights, panniers, spare batteries, and chargers. Visit our Accessories page for details.
How can I contact customer support?
You can reach us via:
- Email: [email protected]
- Phone: +49 (0) 2641 – 89 00 0
- Live Chat: Available during business hours on our website.
What is the return policy?
We offer a 30-day return policy for unused products in their original packaging. Contact us to initiate a return, and refunds will be processed after inspection.
Electric vehicles: not just a mode of transportation, but a symbol of our collective resolve to drive change and usher in a new era of mobility
Donette Fondren, Founder