Eligibility for Returns

You may return a product for a refund or exchange within 30 days of receiving it if the following conditions are met:

• The product is in its original condition, unused, and undamaged.
• The product is returned with all original packaging, accessories, and manuals.
• A valid proof of purchase (e.g., receipt or invoice) is provided.

Products that have been used, modified, or damaged by the customer may not be eligible for a return.

Return Process

1. Contact Customer Support:

   Reach out to us via [email protected] or call our support hotline. Provide your order number, the reason for the return, and photos of the product (if applicable).

2. Receive a Return Authorization:

   Once your request is reviewed and approved, you will receive a Return Authorization Number (RAN) and detailed return instructions. Ensure the RAN is included in your return shipment to avoid delays.

3. Prepare the Product for Return:

   Carefully repack the product in its original packaging to prevent damage during transit. Include all accessories, manuals, and the proof of purchase in the package.

4. Ship the Product:

   Send the product to the address provided in the return instructions. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

5. Refund or Exchange:

   Once we receive and inspect the returned product, we will process your refund or exchange within 10 business days. Refunds are issued to the original payment method.

Defective or Damaged Products

1. Report the Issue Promptly:

   Contact us within 7 days of receiving the product to report the issue. Provide photos or videos clearly showing the defect or damage.

2. Resolution Options:

   We may offer a repair, replacement, or refund depending on the extent of the damage or defect. Shipping costs for returning defective or damaged items will be covered by ElectraMotion.

Filing a Claim

1. Check the Warranty Coverage:

   Review the warranty terms included with your product to confirm eligibility. Note that the warranty covers manufacturing defects but not normal wear and tear or damage caused by misuse.

2. Contact Us:

   Submit your claim by emailing [email protected] or calling our support team. Provide a detailed description of the issue, along with photos or videos for verification.

3. Assessment and Resolution:

   Our technical team will review your claim and determine the best course of action, which may include repair, replacement, or a partial refund.

Non-Returnable Items

The following items are not eligible for returns:

• Batteries and chargers that have been used or show signs of wear
• Customized or personalized products
• Gift cards and promotional items

Frequently Asked Questions

• What if I lose the original packaging? While original packaging is preferred, we may still accept returns if the product is properly protected during shipping. Contact us for guidance.
• Can I return a product I’ve used? Used products are not eligible for returns unless they are defective or covered under warranty.
• How long does it take to process a refund? Refunds are typically processed within 10 business days after we receive and inspect the returned product.
• Who pays for return shipping? Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.